Refund and Returns Policy

Cancellation of Order by User

  • Cancellation of order within 6 hours without penalty, except the 2%
  • Bank Charges or Gateway Charges that we would incur for the payment being made to us via the payment gateway.
  • After placing an order, customer can only cancel the order if the order state is showing as “pending”; under Order History.
  • Cancellations have to be made within (maximum) 6 Hours of placing an order.
  • For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been “processed”; by us, the order cannot be canceled. We, ie www.siddaksh.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.siddaksh.com and accept www.siddaksh.com decision regarding the cancellation.

In case of Perishable Goods

In case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be borne by them.

Cancellation of Order by Siddaksh Pets Aquarium

  • Siddaksh Pets Aquarium reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason.
  • This shall be regardless of whether the order has been confirmed and/or payment been received.
  • The 100% payment shall be refunded and the User shall be informed of the same.
  • If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Siddaksh Pets Aquarium for re-delivery shall be claimed from the User.

Replacement/ Return Policy by www.siddaksh.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at siddakshpets@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at siddakshpets@gmail.com and send your item to: Siddaksh Pets Aquarium, No.9, Kakkan St, Balaiah Garden, Madipakkam, Chennai, Tamil Nadu 600091.

Shipping

We will arrange pickup of the return item from your address. However, if return pickup service is not available for your pincode, you should mail your product to: Siddaksh Pets Aquarium, No.9, Kakkan St, Balaiah Garden, Madipakkam, Chennai, Tamil Nadu 600091.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please mail us at siddakshpets@gmail.com if any question.